Futura Fixed Services

System administration for retailers – at a fixed price.

Do you place high value on simple, straightforward and fast service at calculable prices? Futura Fixed Services is a range of service packages for Futura systems tailored to the requirements of medium-sized companies. So that your IT runs smoothly.

Futura Fixed Services comprise clearly defined offers for the typical tasks in your IT. This means your Futura system is kept operational – at a fixed price. This will secure your investment in the long run.

The following packages are currently available:

German VAT increase 2006/2007: As of 01.01.2007, the VAT rate will be raised from 16% to 19%. This service solution comprises the necessary modifications in the Futura system. Any new parameters or modifications in the customizing of central tables will be configured in a systematic and professional manner.

Support Direct: Personal phone support for Key Users on application topics provided by Futura's service organisation.

Light Administration: Your Futura systems will be checked once a week by Futura's remote team, including documentation. Includes Remote Direct.

Full Administration: Your Futura systems will be checked every working day by Futura's remote team, including documentation. Includes Remote Direct.

Going-Live Administration: Daily online check of the customer's basic system during the going-live phase. This service starts one month before and ends two months after "going live".

Going-Live Key User Support: Support for key users in the introduction phase. Can be booked at short notice by the day.

Emergency Administration: Short-term remote administration of the IT system to compensate for manpower bottlenecks.

Temporary replacement: with flexible contract period.

Support Package Service: Online monitoring of release statuses and available improvements. The support packages and kernel patches will be imported into your IT system by prior arrangement with you.

Fixed Price – Fixed Service

Futura Fixed Services means personal support from fixed contact partners at a fixed price. This helps you to avoid load peaks, relieve administrators from one-off activities and compensate for manpower bottlenecks.

The ownership of the software remains yours

With the offered services for all questions around Futura you receive a timely and very professional support. By this the Availability, Stability and Performance of the system can be secured. By this model the support costs are transparent and manageable. The usage of this service can be flexible organized. Thanks the modular structure of that services you can get those services which fits to your requirements. SO the ownership of the IT still remains in your organisation.

You will always retain sovereignty over your IT

The services offered provide you with timely professional support for all matters around Futura systems and thus ensure the availability, stability and performance of your IT. At the same time, the costs remain transparent and calculable. The period during which you can take advantage of our services can be arranged at any time. Due to the modular system, the services are pre-configured, but can be combined individually. You will always retain sovereignty over your IT.

All from a single source

Futura offers more than Futura systems – we offer an overall solution for your company, i.e. software, consulting, training, customer services and hardware. This means: everything for your information technology from one source. So we are talking the same language. Our service professionals know the requirements and guarantee your success.

Experience and references

Futura presently looks after more than 1000 customers, many by remote service.If you wish to assure yourself that our customers are satisfied, please contact us so we can put you in contact with our customers. Or have a look at what our customers are saying.

Please contact your partner if you need any additional information.